Faqs - refundfix.de

Frequently Asked Questions

WHY SHOULD I USE refundfix?

You don’t have to. In fact, we let you know on our website how to get your money back yourself which will mean every penny you get back is yours.

HOW LONG DOES THE PROCESS NORMALLY TAKE?

Unfortunately this varies widely depending on your case and whether your bank agrees to refund you or if we have to take the case further.

WHAT HAPPENS IF I RECEIVE AN OFFER FROM MY BANK?

If your bank contacts you directly with an offer let us know as soon as possible so that we can check that the amount is correct.

HOW DO I MAKE A CLAIM?

You can simply fill in our claims form.

WHAT ARE MY TAX RESPONSIBILITIES IF YOU GET MONEY BACK FOR ME?

Any refund given to you by the bank of money you lost to fraud is not subject to tax. If the bank issues compensation, you’re required to pay tax on that element. Normally the bank will deduct the tax (at 20%) from the compensation before paying you.

I’M NOT A UK RESIDENT — CAN I STILL CLAIM?

Yes. you can still claim.

HOW DO I RECEIVE MY REFUND?

Your bank may send you a cheque, or deposit the money straight into your bank account if you still bank with them.

THE BANK WROTE OFF DEBT TAKEN BY THE FRAUDSTER. DO I OWE A FEE ON THAT MONEY?

No. We don’t think you should pay us a fee when you haven’t received any money back. We only add our fee onto money that has been returned to you.

I’M IN AN ARRANGEMENT WITH MY BANK (IVA/BANKRUPT/DRO). WHAT DOES THAT MEAN FOR MY CLAIM IF I WIN?

This depends on when you lost the money and when you filed for insolvency or had an IVA approved.

WHAT FRAUD OR SCAMS DO YOU HELP WITH?

If you’ve been tricked into sending money from your bank account to a scammer, or someone has managed to gain access to your account and take money, we can help you.

DO YOU CHARGE FEES?

Only if you win your case. You don’t pay us a penny if we don’t win any money back from your bank. If we win money back, we charge a flat fee of 15% of the amount awarded.

HOW LIKELY IS IT THAT I’LL GET A REFUND?

It really depends on what happened in your case and what type of fraud you were the victim of. That said, at refundfix we think that most victims of fraud are owed a refund by their banks, and we’ll only take on your case if we think you have a good chance of success.

WHAT IS THE FINANCIAL OMBUDSMAN SERVICE?

The Financial Ombudsman is a free service set up by Parliament to investigate complaints about banks and other entities regulated by the Financial Conduct Authority.

HOW ARE YOU DIFFERENT TO ACTION FRAUD

We don’t track down the scammer or attempt to prosecute them

I’VE RECEIVED A WELCOME PACK TO DIGITALLY SIGN. WHAT NOW?

Read the information carefully as these are our terms and conditions.

HOW DO I PAY MY FEES?

Once our fee becomes payable we’ll send you instructions on how to pay directly to our bank account. Call us on the number on our website before paying.

I RECEIVED A LETTER FROM MY BANK AFTER STARTING A CLAIM. WHAT NOW?

If your bank contacts you directly let us know as soon as possible. We’ll look into what they’ve said and advise you on the next steps.

WHAT HAPPENS IF MY CASE IS REJECTED?

If we’ve been unable to resolve your case with your bank and they’ve rejected your complaint, we may refer your case to the Financial Ombudsman Service for an impartial decision. This does not impact on the fee you may pay.

WHAT IS ACTION FRAUD?

If you’ve been a victim of fraud, your bank will have referred you to Action Fraud.

HOW CAN I CANCEL MY AGREEMENT WITH refundfix?

Your fraud claim with us can be cancelled at any time with no charge for the services you’ve received. However, if you cancel after we’ve started work on your case, and an offer is made or redress is received, our usual fees apply. To cancel you can contact us through your refundfix contact or fill in the contact form on our website.